Responsible Gaming at 36bajee

At 36bajee, we believe that gambling is a form of entertainment — and like all entertainment, it should be enjoyable, affordable, and entirely within your control. We recognise, however, that for a small number of players, gambling can develop from a leisure activity into a habit that causes genuine harm: financial stress, strained relationships, and deteriorating mental health.

Our responsible gaming programme exists to help every player on the 36bajee platform maintain a healthy relationship with betting. We invest in player-protection technology, train our support team to identify signs of problem gambling, and make it straightforward for any player to set limits, take a break, or exclude themselves from the platform entirely — no questions asked, no waiting period.

These commitments apply equally to players betting on cricket matches, the BPL, IPL, or T20 World Cup fixtures, as well as those enjoying live casino tables or slots. Responsible gaming is not an afterthought at 36bajee — it is a core part of how we operate.

Our Core Responsible Gaming Principles

• Gambling is a form of entertainment, not a source of income. Never bet more than you can comfortably afford to lose.
• Every player deserves access to tools that help them stay in control of their time and spending on the platform.
• Players who show signs of problem gambling will be approached proactively by our support team.
• Self-exclusion requests are processed without delay and without requiring justification from the player.
• No player under the age of 18 may register for or use a 36bajee account under any circumstances.
• We do not target marketing communications at players who have active self-exclusion or cooling-off periods in place.

36bajee operates exclusively for adults aged 18 and above. This is a strict, non-negotiable requirement — not a guideline. No person under the age of 18 may register for a 36bajee account, make a deposit, place a bet, or access any real-money game on the platform.

How We Verify Age

Every new player is required to provide a date of birth at the point of registration. Before a player is permitted to make their first withdrawal — and in many cases before their first deposit is processed — 36bajee performs a formal Know Your Customer (KYC) check that includes age verification. Accepted identity documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence
• Birth certificate (supplementary document)

Where a player cannot provide satisfactory documentation confirming that they are 18 or above, their account will be suspended and any outstanding balance will be returned to the original payment method used to deposit (bKash, Nagad, Rocket, or Upay as applicable).

Suspected Underage Access

If 36bajee's monitoring systems identify behavioural signals consistent with underage use — including account registration patterns, device sharing indicators, or inconsistencies in declared and verified age data — the account will be immediately suspended pending a full manual review. Players whose accounts are suspended on underage suspicion will be required to provide additional verification documentation within 72 hours or their account will be permanently closed.

If you believe a minor has gained access to a 36bajee account — whether their own or through a family member's device — please contact [email protected] immediately. We will investigate and act without delay.

Problem gambling develops gradually and is often difficult to recognise in oneself. Being honest about your gambling behaviour is the first and most important step towards regaining control. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm.

Behavioural Warning Signs

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — placing additional bets after a losing session in an attempt to recover lost funds.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money, selling possessions, or taking loans to fund gambling activity.
• Neglecting work, family, or social responsibilities because of time spent gambling.
• Feeling restless, irritable, or anxious when unable to gamble.
• Using gambling as a way to cope with stress, depression, anxiety, or other emotional difficulties.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Continuing to gamble despite serious negative consequences — financial, relational, or health-related.

Ask Yourself These Questions

If you answer "yes" to two or more of the following questions, we strongly encourage you to contact our support team or one of the external support organisations listed in the Support & External Resources section of this page.

• Do you gamble with money that is meant for essential expenses (food, rent, bills)?
• Do you feel the need to gamble with larger amounts to get the same level of excitement?
• Have you ever gambled to try to win back money you previously lost?
• Has gambling ever caused significant arguments or problems in your personal relationships?
• Have you ever felt guilty, ashamed, or depressed after a gambling session?
• Do you think about gambling frequently when you are not playing?
• Have you missed work, study, or important commitments because of gambling?

36bajee provides every registered player with a suite of self-management tools designed to help you maintain full control over your gambling activity. These tools are available at no cost, can be activated at any time, and take effect immediately or within the timeframes specified below.

Increasing Limits

Reducing any limit (deposit, loss, or session) takes effect immediately. Increasing a limit — or removing a limit entirely — is subject to a mandatory 7-day cooling-off period from the date the increase request is submitted. This delay is intentional: it gives you time to reconsider whether the change is genuinely in your best interest.

Cooling-Off Periods

A cooling-off period temporarily suspends your ability to deposit funds and place bets. Your account remains accessible for viewing your transaction history and requesting withdrawals of any existing balance. Cooling-off periods are available in durations of 24 hours, 7 days, and 30 days. To request a cooling-off period, email [email protected] with the subject line "Cooling-Off Request" and your preferred duration.

Self-exclusion is the most comprehensive player protection tool available on the 36bajee platform. When you self-exclude, your account is blocked from all real-money activity — including deposits, bets, and bonus claims — for the duration of the exclusion period. Self-exclusion is free, confidential, and processed without requiring you to provide a reason.

What Happens During Self-Exclusion

• Your account is blocked from deposits and real-money play immediately upon activation.
• Any pending promotional communications are cancelled and you are removed from all marketing lists.
• Any balance remaining in your account at the time of self-exclusion can be withdrawn — contact [email protected] to arrange this.
• You will not receive any promotional emails, SMS messages, or push notifications during the exclusion period.
• Self-exclusion cannot be reversed before the minimum exclusion period has elapsed.

Exclusion Periods

Self-exclusion is available for minimum periods of 6 months, 1 year, 2 years, or 5 years. A permanent (indefinite) exclusion option is also available for players who wish to close their account permanently. The minimum exclusion period cannot be reduced after it has been set — this is a deliberate safeguard.

How to Request Self-Exclusion

1. 1

   Contact Our Support Team

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered full name and email address.

2. 2

   Specify Your Exclusion Period

   State your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent. If you are unsure, our team will recommend an appropriate period based on your circumstances.

3. 3

   Verify Your Identity

   Our team may ask you to confirm your account details to ensure the correct account is excluded. This verification step protects against accidental third-party exclusion requests.

4. 4

   Exclusion Activated

   Your self-exclusion will be processed and confirmed within 24 hours. You will receive a written confirmation to your registered email address once the exclusion is active.

5. 5

   Withdraw Your Remaining Balance

   If you have a balance in your account, let us know in your self-exclusion request and we will arrange the return of funds to your bKash, Nagad, Rocket, or bank account.

Setting a deposit or loss limit is one of the most effective ways to ensure that gambling remains within your personal budget. 36bajee provides granular financial controls that let you define exactly how much you are comfortable spending before the platform prevents further deposits or play.

Deposit Limits

A deposit limit sets a hard cap on the total amount you can deposit into your 36bajee account within a defined rolling period. Deposit limits are available for daily, weekly, and monthly periods. For example, you might set a daily deposit limit of ৳500, a weekly limit of ৳2,000, or a monthly limit of ৳5,000 — or any combination of the three.

Once a deposit limit is reached for the current period, the system will prevent any further deposits until the period resets. This is enforced at the payment processing level — it is not possible to bypass a deposit limit by switching payment methods (for example, switching from bKash to Nagad).

Loss Limits

A loss limit defines the maximum net loss you are permitted to incur within a rolling period before further play is suspended. Unlike a deposit limit — which caps how much you put in — a loss limit caps how much you can lose. Once your net losses for the period reach the threshold you have set, you will be unable to place further bets until the period resets or until you contact our support team.

Changing Your Limits

Decreasing a limit (making it more restrictive) takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day cooling-off period. During this cooling-off window, the existing more-restrictive limit remains in place. This prevents impulsive decisions made during a session from immediately overriding protective limits that were set during a calmer moment.

Recommended Limit Guidelines

While the right limit varies from person to person, a general guideline used by responsible gambling organisations worldwide is that gambling expenditure should not exceed 1–2% of monthly household income. For a household earning ৳30,000 per month, this would suggest a monthly gambling budget of no more than ৳300–৳600. We encourage all 36bajee players in Dhaka, Chittagong, Sylhet, and across Bangladesh to set limits that reflect their genuine financial circumstances.

If gambling is causing you distress — financially, emotionally, or in your relationships — please do not wait to seek help. Problem gambling is a recognised condition, and effective support is available. The sooner you reach out, the more options are available to you.

Contact 36bajee Support

Our responsible gaming support team is available every day of the week from 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6). All conversations are treated with complete confidentiality. Our team can help you activate any of the player protection tools described on this page, refer you to external support organisations, or simply listen without judgement.

To reach our responsible gaming support team, email [email protected] with the subject line "Responsible Gaming Support". You do not need to provide a detailed explanation — simply stating that you need help is sufficient for us to begin the process.

Talking to Someone You Trust

Many people find it helpful to talk openly with a trusted family member, close friend, or community leader about gambling concerns before approaching a formal support service. If you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or elsewhere in Bangladesh, speaking with someone in your immediate support network can be an important first step.

Practical Steps You Can Take Right Now

• Set a deposit limit on your 36bajee account today — even a small limit provides a meaningful safeguard.
• Enable session time reminders so you are always aware of how long you have been playing.
• If you feel overwhelmed, request a 7-day or 30-day cooling-off period immediately by emailing our support team.
• Remove payment methods stored in your account to create friction before future deposits.
• Tell a trusted person about your decision to reduce or stop gambling — accountability helps.
• If you feel that self-exclusion is necessary, do not delay — request it today.

36bajee takes the protection of minors extremely seriously. While our age verification systems are designed to prevent underage registration, we recognise that parents and guardians share responsibility for ensuring that children and young people cannot access gambling platforms through household devices, shared computers, or mobile phones.

Guidance for Parents and Guardians

• Never share your 36bajee login credentials with anyone, including family members under the age of 18.
• Log out of your 36bajee account completely when you are finished playing, particularly on shared or family devices.
• Consider using device-level parental control software to restrict access to gambling websites on computers, tablets, and smartphones used by children.
• Store devices containing gambling applications in a secure location that is not accessible to minors.
• Have open, age-appropriate conversations with children about the nature of gambling and the risks associated with it.

Parental Control Software

A range of parental control tools are available that can be used to block access to gambling websites at the device or network level. These include options built into Android and iOS operating systems, as well as third-party applications. We recommend that any household in which children are present takes advantage of these tools as an additional layer of protection alongside 36bajee's own age verification procedures.

Reporting Suspected Underage Access

If you have reason to believe that a minor has registered for or is actively using a 36bajee account — whether their own or through access to an adult's account — please report this immediately to [email protected] with the subject line "Underage Access Report". We will investigate the matter as a priority and take appropriate action, which may include immediate account suspension and permanent closure.